Returns

Returns Policy

Please ensure you choose your items carefully as we do not accept returns or provide refunds for change of mind.

Each year we endeavour to bring you bigger and better items in our catalogues for each fundraising campaign and in doing so want to be able to provide you with the newest and latest stock.

At the time of catalogue production, our best efforts are made to include the correct dimensions and colour details of our products using the samples we have on hand. Any discrepancies are unintentional. Please remember to always take care with any candles, glassware and any products containing batteries, magnets or small parts.

The utmost care is taken when picking and packing your order. In the event that any item arrives damaged or broken, please notify us either via email (sales@schoolgifts.com.au) or telephone (03 9401 1066) within 7 days of receiving your goods. If a replacement item cannot be provided due to its availability then a credit will be applied to your account.

Terms And Conditions

By agreeing to our Terms & Conditions you are:
Taking responsibility for the ownership and payment of these goods. This is a 14 account. Payment is required within 14 days of receipt of goods. If this is not met, collection measures will be taken.

Orders are processed in the order they are received. Once we receive your order, we will email you an invoice. Please check over it carefully to ensure all details are correct. We do not accept returns so please choose carefully. If you place your order, then decide to cancel it and your order has been invoiced, picked and packed then a $50 cancellation fee will be charged. Please note, we only deliver to school addresses.

We endeavour to bring you the biggest and best variety of goods and in doing so some of our stock comes in a variety of colours, scents and patterns. Stock can only be ordered in dozen quantities, so each carton of stock is shipped as is. Equal amounts of varieties will be provided to you. This also ensures you are offering a wide variety of choices to your buyers and subsequently reduces the time in which your order is packed.

If you notice a discrepancy in your order, any claim must be made within 7 days of receipt of goods.